The Accessory Diva is an online retail boutique located in Chicago, Illinois. We do not sell wholesale or offer any discounts to wholesalers. We pride ourselves on having the best selection and prices of fashion jewelry and accessories in comparison to our competitors. Our inventory is subject to availability. Out of stock items should appear as such and if you are interested in a particular piece, please call 1-772-448-DIVA so that we can check and see if we are able to special order it for you. We do not buy our pieces in bulk so that you can be assured that the accessories that you purchase will not be seen in every retail chain. We have a 100% satisfaction guarantee on everything bought. If you receive your order and are dissatisfied in any way, please call 1-772-448-DIVA so that we may assist you. Refunds will issued for up to 30 days after purchase. We ship using UPS or USPS depending on where you live. All of your purchases will come wrapped and/or boxed and in a jewelry pouch. If you have any gift messages that you would like to include, please indicate so on the checkout page or just give us a call!